Service & Support
from first call to forever.
Get assistance with ArcaMaster hardware and venue software — from the first venue consultation to on-site installation and the updates that keep your floor running.
Support Console — Tickets
Open · resolved · this week
Open tickets12-3
Avg. response4.2h-12%
Installations38+6
Uptime99.6%
MTWTFSS
Ticket updatedRef #A-2041 · resolved
Product Assistance
Discuss hardware & software needs.
Technical Enquiries
Share model & issue details.
Venue Consultation
Plan the right setup.
Lifetime Support
Updates that keep you running.
What's included
Help that covers
the whole lifecycle.
From planning to day-to-day operation, the ArcaMaster team supports your hardware, software, and implementation.
Product Assistance
Discuss the hardware and software requirements of your venue with a specialist who knows the product range.
Technical Enquiries
Share your product model and issue details with the ArcaMaster team, and get a clear next step.
Venue Consultation
Plan equipment, software modules, and implementation around the way your venue actually operates.
Ongoing Support
Stay current with software updates and responsive technical support after you go live.
How we work with you
Four steps to a
running venue.
A straightforward path from first conversation to a system your team runs with confidence.
01
Venue Consultation
We learn about your venue — layout, footfall, and the guest journeys you want to support.
The outcome
- A clear picture of the right hardware and software mix.
What we discuss
- Venue type, size, and target guests
- Current and planned attractions
- The workflows you want to automate
02
Equipment Planning & Delivery
We recommend equipment, confirm quantities, and schedule delivery to match your opening or rollout timeline.
The outcome
- A confirmed bill of materials and delivery plan.
What we confirm
- Hardware model selection
- Software module mapping
- Delivery and milestone schedule
03
On-Site Installation & Testing
Our team installs the equipment and tests every reader, kiosk, and terminal before your team goes live.
The outcome
- A fully tested, working system on day one.
What we check on-site
- Device mounting and network setup
- End-to-end payment and card testing
- Staff walkthrough and handover
04
Ongoing Software Updates
Your software stays current with updates that add capabilities and keep the system secure and stable.
The outcome
- A platform that keeps improving after launch.
How the system evolves
- Scheduled feature and security updates
- Monitoring and proactive support
- Regular check-ins with your team
Questions about your venue?
Our team is one message away.
Our team is one message away.
Reach the ArcaMaster team for hardware, software, and project support — we'll route you to the right specialist.