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Common questions about ArcaMaster hardware, software, and venue projects — with the details teams ask us most.
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Hardware — readers, kiosks, counters4 articles
Software — CRM, Reports, POS6 articles
Venue — which modules fit3 articles
Project — plan a rollout2 articles
Answered98% found their answer
Hardware Questions
Readers, kiosks, counters.
Software Questions
CRM, Reports, POS.
Venue Questions
Which modules fit.
Project Questions
Planning a rollout.
FAQ
Hardware Questions
+Which product handles ticket deposit and prize redemption?
The iMaster TS1 Ticket Station manages ticket deposit and prize redemption at the counter or self-service, with inventory tracked in real time through the redemption system.
+What hardware do I need for cashless play?
Most venues combine card readers (iMaster R5), card kiosks (iMaster K5C), and optional ticket stations or wristband kiosks, depending on the attractions you run.
FAQ
Software Questions
+What does ArcaMaster POS software manage?
ArcaMaster POS software supports package sales, promotions, food and beverage sales, booking check-in, and prize redemption within the venue sales workflow.
+What guest information does ArcaMaster CRM organize?
ArcaMaster CRM organizes guest profiles, membership tiers, play history, and account balances to support targeted promotions and ongoing guest relationships.
+How do Reports and Analytics differ?
Reports organizes revenue information into customizable reports by time period. Analytics focuses on game performance, including revenue, payouts, popularity, and peak activity.
FAQ
Venue Questions
+Can guests book parties online?
ArcaMaster's booking module supports online reservations for parties and special events, with on-site check-in through supported venue workflows.
+How are points and tickets used for prize redemption?
Guests can exchange points or tickets for prizes through the redemption system. Inventory tracking and stock alerts support the venue's prize management.
+Which modules are relevant to my entertainment venue?
It depends on your attractions — most venues use CRM, bookings, POS, and redemption, with Analytics and Reports for oversight. Tell us your setup and we'll map the right mix.
FAQ
Project Questions
+What information should I provide when discussing a project?
Tell our team your venue type, location, planned equipment, and the guest workflows you need to support. For an existing product issue, include the model and a description of the problem.
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